Version dated 25 July 2026

1. Scope and parties

1. These General Terms of Business, referred to below as the “Terms”, govern the provision of services by:

   PEPERONCINO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
   trading under the Eventguru brand,
   with its registered office at:
   ul. Mroczna 5A, unit 007A
   01-456 Warsaw
   Poland

   KRS: 0000679998
   NIP: 5272809907
   REGON: 367344399

   referred to below as “Eventguru”,

   to any business, company, institution or other organisation purchasing or requesting Eventguru’s services, referred to below as the “Client”.

2. These Terms apply to services provided in connection with the Client’s business, professional or organisational activities.
3. Eventguru provides services including:

   a) planning, producing and managing B2B events;
   b) conferences, trade shows, exhibition stands, launches, roadshows, online events and hybrid events;
   c) incentive and VIP events;
   d) workshops, training sessions, presentations and event-related content;
   e) event consulting and strategic advisory services;
   f) management and coordination of suppliers and subcontractors;
   g) any other services described in an agreed Proposal or Contract.

4. The scope of each engagement, fees, timetable and project-specific conditions are set out in an individual proposal, purchase order, statement of work or contract.
5. In the event of any inconsistency, the following order of precedence applies:

   a) the signed individual contract;
   b) the accepted proposal, purchase order or statement of work;
   c) these Terms.

2. Website information and enquiries

1. Eventguru’s websites are provided for general information and business contact purposes.
2. Sending an enquiry, form, brief, request for quotation or other message does not create a binding contract.
3. Case studies, descriptions of services, indicative pricing and other information presented on the websites are not binding offers unless expressly stated otherwise.
4. Eventguru may decline an enquiry or project, including where:

   a) the required resources or dates are unavailable;
   b) the proposed timetable is not commercially or operationally realistic;
   c) the project falls outside Eventguru’s scope of expertise;
   d) the project creates material legal, financial, ethical, operational or safety risks.

3. Free initial consultation

1. Eventguru may offer a free initial consultation to a prospective Client.
2. The purpose of the consultation is to:

   a) obtain a preliminary understanding of the Client’s needs;
   b) discuss the objectives and basic assumptions of the proposed project;
   c) assess whether Eventguru is able to support the Client;
   d) determine whether a proposal or paid advisory engagement should be prepared.

3. A free initial consultation does not constitute:

   a) a contract for the delivery of an event or project;
   b) a full strategic workshop, audit or advisory service;
   c) the delivery of a complete event concept or implementation plan;
   d) a commitment by Eventguru to prepare a proposal;
   e) a commitment by the Client to engage Eventguru.

4. Where further analysis requires significant time, specialist work, a strategic concept, a multi-option budget, research or detailed recommendations, Eventguru may propose a paid consulting engagement.
5. Concepts, materials and ideas presented during an initial consultation remain protected in accordance with Section 14.

4. Consulting and advisory services

1. Eventguru’s consulting services may include:

   a) needs analysis;
   b) event strategy;
   c) project or event audits;
   d) strategic workshops;
   e) evaluation of suppliers, venues or trade shows;
   f) concept development;
   g) budget and schedule planning;
   h) other agreed advisory services.

2. Consulting services are based on the information available at the time and on information supplied by the Client.
3. Eventguru will perform consulting services with reasonable professional skill and care but does not guarantee any specific business outcome.
4. In particular, Eventguru does not guarantee:

   a) a specific number of attendees;
   b) a specific level of sales or revenue;
   c) a specific number of leads;
   d) sponsor acquisition;
   e) media exposure;
   f) any specific return on investment.

5. The Client remains responsible for all business and commercial decisions taken on the basis of Eventguru’s recommendations.

5. Contract formation

1. A binding contract is formed only where one of the following occurs:

   a) both parties sign a written contract;
   b) the Client accepts a proposal in writing or electronically and Eventguru confirms acceptance of the project;
   c) the Client submits a purchase order and Eventguru expressly accepts it;
   d) Eventguru starts work following an explicit instruction from the Client which Eventguru has accepted.

2. A contract is not formed solely because:

   a) an enquiry has been submitted;
   b) a consultation has taken place;
   c) a brief has been delivered;
   d) an indicative quotation has been issued;
   e) negotiations have started.

3. Any person acting on behalf of the Client represents that they have the authority to give instructions, approve costs and enter into commitments on the Client’s behalf.

6. Proposals and project scope

1. A proposal will normally specify:

   a) the scope of services;
   b) Eventguru’s fees;
   c) key deadlines and milestones;
   d) budget assumptions;
   e) anticipated third-party costs;
   f) any relevant exclusions or dependencies.

2. A proposal remains valid for the period stated in it.
3. Where no validity period is specified, the proposal remains open for acceptance for 14 days from the date on which it was issued.
4. Supplier pricing, venue availability, transport, accommodation and other third-party services may change until the relevant booking or order has been confirmed.
5. Eventguru does not guarantee the availability of any specific venue, supplier, date or price until it has been formally confirmed and any required advance payment has been received.
6. Services not expressly included in the accepted proposal are outside the agreed project scope.

7. Changes to scope

1. Any change to the project may affect the price, schedule or method of delivery.
2. This includes changes to:

   a) the scope of work;
   b) dates or deadlines;
   c) location;
   d) attendee numbers;
   e) programme;
   f) production requirements;
   g) quality or service standards;
   h) suppliers;
   i) Client materials or approvals.

3. Where reasonably possible, Eventguru will inform the Client of the likely impact of a requested change before implementing it.
4. Additional work or additional cost will normally require written approval by email or through another agreed communication channel.
5. In an urgent situation during event delivery, Eventguru may take reasonable action without prior approval where this is necessary to:

   a) protect the health or safety of attendees;
   b) prevent or reduce damage;
   c) protect the Client’s interests;
   d) maintain the continuity of the event.

6. Where urgent action results in material additional cost, Eventguru will seek prior approval where reasonably practicable. If prior approval is not possible, the Client will be informed as soon as reasonably possible.

8. Fees and payment

1. Eventguru’s fees and payment schedule are set out in the relevant proposal or contract.
2. Charges may include:

   a) project preparation and management fees;
   b) production fees;
   c) consulting fees;
   d) additional work;
   e) third-party costs;
   f) deposits and prepayments required by suppliers.

3. Eventguru may require payment of a deposit or advance before:

   a) starting work;
   b) committing resources;
   c) making a reservation;
   d) placing an order with a supplier.

4. If the Client fails to make payment when due, Eventguru may, after giving reasonable notice:

   a) suspend work;
   b) refuse to incur further costs;
   c) revise the schedule;
   d) terminate the contract where the delay is material.

5. Any delay resulting from non-payment by the Client will not constitute a delay by Eventguru.
6. Eventguru may charge statutory interest and recover other amounts available under applicable law in respect of overdue commercial payments.

9. Third-party costs, suppliers and subcontractors

1. Eventguru may engage or coordinate third parties including:

   a) venues;
   b) hotels;
   c) airlines and transport providers;
   d) technical production companies;
   e) caterers;
   f) stand builders and exhibition contractors;
   g) scenography and design suppliers;
   h) staffing providers;
   i) photographers and videographers;
   j) other specialist providers.

2. Third-party bookings, amendments and cancellations may be subject to the supplier’s own terms and conditions.
3. The Client is responsible for approved third-party costs, including cancellation fees, amendment fees and non-refundable commitments charged in accordance with the relevant supplier’s terms.
4. Eventguru may replace a supplier with a provider of comparable standard where reasonably necessary due to:

   a) availability;
   b) safety;
   c) service quality;
   d) operational risk;
   e) the proper delivery of the project.

5. Eventguru is not responsible for events outside its reasonable control or for acts of independent third parties over which it has no practical control, including:

   a) flight cancellations;
   b) transport disruptions;
   c) decisions made by trade show organisers;
   d) restrictions imposed by public authorities;
   e) venue infrastructure failures;
   f) actions taken by emergency or security services.

6. Nothing in this section excludes liability that cannot lawfully be excluded.

10. Eventguru’s obligations

Eventguru will:

1. perform the agreed services with reasonable professional skill and care;
2. act within the agreed scope;
3. keep the Client informed of material issues affecting the project;
4. coordinate the agreed work and suppliers within the scope of Eventguru’s appointment;
5. comply with the confidentiality obligations set out in these Terms;
6. comply with applicable law.

11. Client obligations

The Client will:

1. provide accurate, complete and current information;
2. provide materials, approvals and decisions within the required timeframes;
3. appoint an authorised contact person for day-to-day project decisions;
4. cooperate to the extent reasonably required for delivery;
5. make all payments on time;
6. disclose any legal, technical, accessibility, safety or compliance requirements relevant to the project;
7. obtain all approvals, consents, permissions and rights for which the Client is responsible;
8. comply with the rules of the venue, trade show or event organiser;
9. ensure that its representatives and attendees comply with reasonable operational and safety instructions.

The Client is responsible for the consequences of inaccurate, incomplete or delayed information supplied by or on behalf of the Client.

12. Client approvals and delays

1. The Client must provide decisions, materials and approvals within the deadlines set out in the schedule or communicated by Eventguru.
2. Silence or lack of response does not constitute approval unless the parties have expressly agreed otherwise.
3. A delay by the Client may result in:

   a) revised deadlines;
   b) reduced availability of preferred options;
   c) increased costs;
   d) the inability to deliver part of the services;
   e) a reduction in the quality or scope achievable within the remaining time.

4. Eventguru will not be liable for delays or additional costs caused by the Client’s failure to provide information, approval, payment, materials or cooperation.
5. If the Client’s failure to cooperate materially prevents progress, Eventguru may set a final reasonable deadline for compliance.
6. If the Client does not comply within that period, Eventguru may suspend the project or terminate the contract.

13. Cancellation or reduction of scope

1. The Client may cancel the project or reduce its scope by giving written notice to Eventguru.
2. In such circumstances, the Client must pay:

   a) Eventguru’s fees for work completed up to the effective date of cancellation or change;
   b) costs already incurred;
   c) non-cancellable supplier commitments;
   d) cancellation and amendment fees;
   e) any other amounts expressly stated in the proposal or contract.

3. Where the proposal or contract includes a specific cancellation schedule or cancellation fee, that provision will take precedence over this general section.
4. Eventguru will provide a reasonable breakdown of completed work, incurred costs and outstanding commitments.

14. Intellectual property and Client materials

1. Unless otherwise expressly agreed, all intellectual property rights in concepts, proposals, presentations, budgets, project plans, scripts, designs, documents, graphics and other materials created by Eventguru remain with Eventguru.
2. Receiving a proposal, presentation or concept does not give the Client the right to:

   a) use it commercially;
   b) reproduce it;
   c) implement it independently;
   d) pass it to another agency, consultant or contractor;
   e) use it for the purpose of obtaining competing quotations.

3. Any licence or transfer of intellectual property rights must be expressly set out in the proposal or contract.
4. Unless otherwise agreed, the Client may use final deliverables that have been paid for only for the specific purpose for which they were created.
5. The Client confirms that it holds all necessary rights, licences and permissions in relation to materials supplied to Eventguru, including:

   a) logos;
   b) trade marks;
   c) photographs;
   d) video footage;
   e) music;
   f) presentations;
   g) written content;
   h) personal data and likenesses.

6. The Client is responsible for third-party claims arising from materials supplied by the Client, except to the extent that the infringement results from Eventguru’s unauthorised modification or use.
7. Eventguru may use the Client’s name, logo, event imagery or project description as a reference only where:

   a) this has been agreed with the Client;
   b) such use is permitted by the relevant contract;
   c) the use does not breach confidentiality obligations.

15. Confidentiality

1. Each party will keep confidential all non-public commercial, financial, operational, strategic and technical information received in connection with the engagement.
2. Confidential information may be disclosed to employees, contractors, professional advisers and subcontractors only where:

   a) disclosure is necessary for the project;
   b) the recipient is subject to an appropriate duty of confidentiality.

3. Confidentiality obligations do not apply to information that:

   a) is publicly available other than through a breach of duty;
   b) was lawfully known to the receiving party before disclosure;
   c) was lawfully received from a third party without restriction;
   d) must be disclosed by law, court order or a competent authority.

4. The confidentiality obligations continue throughout the engagement and for three years after it ends, unless a longer period is agreed.

16. Liability

1. Each party is responsible for a failure to perform its obligations in accordance with the contract and applicable law.
2. Eventguru will not be liable for:

   a) delays or failures caused by the Client;
   b) consequences of incomplete, inaccurate or late information;
   c) commercial decisions taken by the Client;
   d) failure to achieve expected sales, marketing, attendance or sponsorship results;
   e) acts of independent third parties for which Eventguru is not legally responsible.

3. To the maximum extent permitted by law, Eventguru will not be liable for:

   a) loss of profit;
   b) loss of revenue;
   c) loss of anticipated savings;
   d) loss of business opportunity;
   e) indirect or consequential loss.

4. Subject to any liability that cannot lawfully be limited, Eventguru’s total aggregate liability arising from a project will not exceed the net fees payable to Eventguru for that project, excluding third-party costs.
5. Nothing in these Terms limits or excludes liability:

   a) for loss caused intentionally;
   b) where limitation or exclusion is prohibited by law;
   c) for any other liability that cannot lawfully be limited.

17. Force majeure

1. Neither party will be liable for a failure or delay caused by circumstances outside its reasonable control which could not reasonably have been prevented or overcome.
2. Force majeure may include:

   a) natural disasters;
   b) fire;
   c) epidemic or pandemic restrictions;
   d) war or armed conflict;
   e) civil unrest;
   f) strikes;
   g) acts of terrorism;
   h) government action;
   i) border closures;
   j) prohibitions or restrictions affecting events;
   k) major infrastructure failures;
   l) severe transport disruption.

3. The affected party must notify the other party as soon as reasonably possible and take reasonable steps to reduce the impact.
4. Depending on the circumstances, the parties will discuss:

   a) postponement;
   b) rescheduling;
   c) modification of scope;
   d) alternative delivery;
   e) termination of the project.

5. The Client remains responsible for third-party costs already incurred and commitments that cannot reasonably be recovered.

18. Complaints and service issues

1. Any concerns regarding the services should be submitted to the Eventguru project contact or to:

   hello@eventgurub2b.com

2. The notice should include:

   a) a description of the issue;
   b) relevant dates and circumstances;
   c) supporting information where available;
   d) the Client’s preferred resolution, where appropriate.

3. The Client should raise issues promptly after becoming aware of them so that Eventguru has a reasonable opportunity to investigate and, where possible, take corrective action.
4. Eventguru will respond within a reasonable period and will normally aim to respond within 14 business days.
5. This complaints procedure does not limit any rights arising under mandatory law.

19. Termination

1. Either party may terminate the contract with immediate effect where the other party commits a material breach and fails to remedy it within a reasonable additional period after receiving notice.
2. Eventguru may also terminate the contract with immediate effect where:

   a) the Client materially fails to make payment;
   b) continued performance would breach the law or the rights of a third party;
   c) the project creates an unacceptable health or safety risk;
   d) the Client fails to cooperate to such an extent that delivery is no longer reasonably possible;
   e) the Client or its representatives behave in a threatening, abusive or unsafe manner towards staff, attendees, suppliers or subcontractors.

3. Termination does not release the Client from the obligation to pay:

   a) fees for work already performed;
   b) costs already incurred;
   c) non-cancellable supplier commitments;
   d) other amounts due under the contract.

20. Personal data

1. Each party will process personal data in accordance with applicable data protection law.
2. Information concerning Eventguru’s processing of personal data is set out in the Eventguru Privacy Policy.
3. Where Eventguru processes personal data solely on the Client’s documented instructions, the parties will enter into a data processing agreement where required.
4. The Client is responsible for ensuring that personal data and processing instructions supplied to Eventguru are lawful.

21. Business-to-business relationship

1. These Terms are intended primarily for contracts with businesses and organisations.
2. These Terms do not grant any additional contractual right to cancel or withdraw from a contract within 14 days.
3. Where mandatory law grants specific rights to an individual acting as a sole trader or to another protected person, these Terms do not exclude or restrict those rights.

22. General provisions

1. The contract and these Terms are governed by Polish law.
2. Before starting court proceedings, the parties will make a reasonable attempt to resolve the dispute through good-faith negotiations.
3. Any dispute between Eventguru and a business Client will be subject to the courts having jurisdiction over Eventguru’s registered office, unless mandatory law provides otherwise.
4. A new version of these Terms will not affect projects accepted before the new version enters into force unless the parties expressly agree otherwise.
5. If any provision is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect.
6. The invalid provision will, where possible, be replaced by a valid provision that most closely reflects its commercial purpose.
7. Eventguru may provide these Terms:

   a) on its website;
   b) together with a proposal;
   c) as an attachment to a contract;
   d) through another durable electronic medium.

8. Notices and general enquiries concerning these Terms may be sent to:

   hello@eventgurub2b.com